Frequently Asked Questions

An online nutritionist consultation is a private video or phone session with a qualified nutrition professional. During the session, our nutritionist reviews your dietary habits, health history, lifestyle, and personal goals to provide personalized guidance. You receive evidence-based recommendations on nutrition, meal planning, and dietary adjustments that align with your individual needs and preferences. The entire process takes place remotely from the comfort of your home.

Scheduling is simple and straightforward. Visit our consultations page, select your preferred date and time from available slots, and complete a brief intake form with your contact information and health background. Our team will send you confirmation details along with instructions for accessing your video session. We offer flexible scheduling to accommodate various time zones and work schedules across Poland and beyond.

To make the most of your session, gather information about your current eating patterns, any dietary restrictions or allergies, recent blood work results if available, your activity level, and stress factors. Write down specific questions or concerns you want to discuss. Have a quiet, private space ready for the consultation with a stable internet connection. If you're using video, ensure adequate lighting and a camera view showing your face clearly. This preparation helps our nutritionist provide more targeted and useful recommendations.

Initial consultations typically last 45-60 minutes, allowing sufficient time for a thorough assessment of your health history, dietary patterns, and goals. Follow-up sessions are usually 30-45 minutes and focus on reviewing progress, adjusting recommendations, and addressing new questions. The exact duration depends on the complexity of your situation and the consultation package you select. We always ensure there is adequate time to fully address your concerns without rushing through the process.

All Healthcoreplan nutritionists hold recognized qualifications in nutrition science and dietetics. Our team consists of professionals who have completed formal education programs and maintain current knowledge through continuing professional development. Many of our nutritionists specialize in specific areas such as sports nutrition, clinical nutrition, wellness, or plant-based diets. Each team member follows evidence-based practice guidelines and ethical standards established by professional nutrition organizations. You can learn more about our team and their credentials on our about us page.

Yes, we take data privacy and confidentiality very seriously. All consultations follow strict confidentiality protocols, and your personal and health information is protected according to applicable data protection regulations. We use secure platforms for video consultations and encrypted storage for your records. Your information is never shared with third parties without your explicit consent. For complete details about how we handle your data, please review our privacy policy and cookie policy.

Nutritionist consultations complement general health and wellness efforts but do not replace medical care from a physician or specialist. Our nutritionists work within their scope of practice, which focuses on dietary and lifestyle guidance. If you have specific health conditions, are taking medications, or need clinical diagnosis, you should consult with a qualified healthcare provider. Many people benefit from coordinating with both their doctor and nutritionist to ensure a comprehensive approach to their wellbeing. Please review our disclaimer for more information about the limitations and intended use of our services.

We understand that life circumstances change, and rescheduling may be necessary. You can reschedule your consultation through your account dashboard or by contacting our team at [email protected] or calling +48 715 725 346. We request at least 24 hours notice for rescheduling to ensure availability of your preferred nutritionist and time slot. For our complete policies regarding cancellations and rescheduling, please refer to our terms of service.

Nutritionists can provide guidance on a wide range of topics including general wellness nutrition, balanced eating, energy levels, fitness performance, food allergies and intolerances, plant-based eating, hydration, digestive health, meal planning and preparation, grocery shopping strategies, and developing sustainable eating habits. They can also help with nutritional considerations for different life stages and support various health and fitness goals. During your consultation, discuss your specific interests and priorities so our nutritionist can tailor the session to address your particular concerns.

Yes, following your consultation, you will receive a written summary of the recommendations provided by your nutritionist. Depending on your consultation package, this may include a personalized nutrition plan, meal ideas, shopping lists, educational resources, or follow-up materials. These documents are sent to your email within 24-48 hours of your session and serve as a reference guide you can review and implement at your own pace. Having written materials helps reinforce key points and makes it easier to apply the advice to your daily routine.

The frequency of follow-up consultations depends on your individual goals and situation. Some clients benefit from monthly check-ins to track progress and adjust recommendations, while others may schedule sessions quarterly or as needed when new questions arise. Your nutritionist will discuss an optimal schedule during your initial consultation based on your circumstances. More frequent sessions can be helpful when making significant dietary changes or working toward specific wellness goals, while less frequent sessions may suit those seeking occasional guidance. You have flexibility to choose what works best for your needs and schedule.

We use reliable, secure video platforms for our consultations, but technical issues can occasionally occur. If you experience connectivity problems, you will automatically receive a call from our support team or your nutritionist to continue the session by phone. We recommend testing your internet connection and technology setup 15 minutes before your appointment. If you encounter persistent technical difficulties, contact our support team immediately by phone or email for assistance. Your consultation time will be preserved, and we will work with you to resolve any issues quickly so you receive your full consultation experience.